CUSTOMER ASSESSMENT   You are a valued customer, and your honest assessment of Hydro Air will help us in our quest to be a favored and valuable supplier. May we please have your comments? Donald Cottrill Application Engineer Ratings are defined as follows: 1 Poor 2 Fair 3 Average 4 Good 5 Excellent How would you rate Hydro Air's Customer Service Team: Accuracy of order handling    1     2     3     4     5     Attitude    1     2     3     4     5     Helpfulness    1     2     3     4     5     Timeliness answering phone    1     2     3     4     5     Timeliness of response    1     2     3     4     5     Accuracy of response    1     2     3     4     5     Overall product and technical knowledge    1     2     3     4     5     OVERALL EXPERIENCE WITH OUR CUSTOMER SERVICE TEAM    1     2     3     4     5     How would you rate the Hydro Air Sales Engineer who calls on you: Overall product and technical knowledge    1     2     3     4     5     Availability    1     2     3     4     5     Attitude    1     2     3     4     5     Helpfulness    1     2     3     4     5     Integrity    1     2     3     4     5     Timeliness of response, proposals and quotations    1     2     3     4     5     OVERALL EXPERIENCE WITH OUR SALES ENGINEER    1     2     3     4     5     How would you rate Hydro Air's delivery: To your requirement    1     2     3     4     5     To our promise    1     2     3     4     5     How would you rate the quality of products that Hydro Air offers: Hydraulic components and systems    1     2     3     4     5     Pneumatic components and systems    1     2     3     4     5     Motion control products and systems    1     2     3     4     5     How would you rate the selection of products that Hydro Air offers: Hydraulic components and systems    1     2     3     4     5     Pneumatic components and systems    1     2     3     4     5     Motion control products and systems    1     2     3     4     5     How would you rate Hydro Air's Warehouse Team: Accuracy of shipments    1     2     3     4     5     Labeling    1     2     3     4     5     Packaging    1     2     3     4     5     Methods of shipment    1     2     3     4     5     How does Hydro Air compare overall to your other suppliers: Suppliers of hydraulic, pneumatic, and motion control components and systems    1     2     3     4     5     Other suppliers    1     2     3     4     5     What can Hydro Air do to serve you better: Please provide your name and company unless you prefer your assessment remain confidential: Please provide your email address unless you prefer your assessment to remain confidential: * required

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